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The Official Web Site of the State of South Carolina

NOTICE: The Office of Regulatory Staff will be closed Monday, May 27, in observance of Memorial Day 

Telecommunication Relay Service

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long-distance calls.

Telecommunications Relay Service in South Carolina is funded by the Dual-Party Relay Fund.

Relay South Carolina (RSC) is a free service for all South Carolina residents, connecting individuals who are deaf, deafblind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year.

Using RSC is easy. Either the hearing or the deaf person dials 711 to reach a specially trained operator known as a Relay Operator. The Relay Operator acts as an impartial, two-way "relay" in the conversation, reading messages typed on the TTY to the hearing person while typing responses on the TTY back to the deaf caller.

Simply dial 711 to connect to relay. Confidentiality for relay users and Relay Operators is ensured by Federal Communications Commission (FCC) ruling.

Using relay is easy and offers access to the world for South Carolina residents with hearing loss who are seeking two-way telecommunication. Friends, family, business associates and services are just a phone call way.

Below are the numbers used by the Telecommunications Relay Service in South Carolina. They can also be found in the front section of your telephone directory:

TTY: 711 or 800-735-8583
ASCII: 711 or 800-735-7293
Voice: 711 or 800-735-2905
Voice Carry-Over (VCO): 711 or 877-735-8263
Speech-to-Speech (STS): 711 or 877-735-7277
Hearing Carry-Over (HCO): 711 or 800-735-8583
Customer Support: 866-931-9028
Customer Support for Speech-Disabled: 877-787-1989
Customer Support for Voice Carry-Over: 866-931-9027
CapTel Customer Support: 877-805-5848
Customer Support Email

Learn more about Relay South Carolina